Verto Homes

CONSUMER CODE

Fairer and more transparent for consumers

Open and Honest

CONSUMER CODE

Buying a new home is one of life’s most exciting milestones. As one of the biggest investments you’ll ever make, we’re committed to ensuring you feel informed, supported, and confident at every stage of the journey.


The Consumer Code is designed to give you complete peace of mind, providing transparency, clear communication, and exceptional service from start to finish.

At Verto, we proudly adhere to the Consumer Code for Home Builders, ensuring the highest customer service standards throughout the homebuying journey. The Code makes the process more transparent, giving you clear information about your purchase and your consumer rights—both before and after you move in.

With Verto, you can confidently buy your new home, knowing your needs and rights are always our priority.

The key requirements of The Code, which we are fully committed to providing, are:

• Clear and truthful advertising and marketing materials.

• Comprehensive pre-purchase information to help you make an informed decision.

• Expertly trained customer-facing staff to ensure exceptional service.

• Access to contact details for us and other relevant bodies.

• Full home warranty information for your peace of mind.

• Clear communication of your rights, including termination details.

• Transparent updates on construction timelines, completion, and handover.

• Accessible and effective after-sales service and complaints process.


The latest version of The Consumer Code for Home Builders applies to homes reserved after 1st January 2024.

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