This is the privacy policy for Verto Homes Ltd and its subsidiaries. Please read it carefully. You should only use this site and complete our Reservation Form if you agree to our use of information about you in accordance with this privacy statement.
We’re committed to protecting your personal data and information and only collect and use your personal data as described in this policy. Any personal data we collect will only be used as permitted by law. This policy applies to any personal information or “personal data” that we collect from you.
It covers how we:
By using our website, and any services we offer via our website, you are agreeing to the processing of your data as set out below. We sometimes use your data to provide additional marketing services but you can always opt out, as described in this policy.
This website, www.vertohomes.com, is owned and operated by Verto Homes Ltd, a limited company registered in England and Wales, under company number 07479926. Verto Homes Ltd is registered at Building A, Green Court, Truro Business Park, Threemilestone, Truro, Cornwall, TR4 9LF. Any reference to Verto Homes Ltd (‘Verto’) also refers to any of its subsidiary companies.
This policy applies only to your use of our website only. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
We are committed to safeguarding your personal information and we comply with all data protection laws including:
Personal data is defined by the Data Protection Act 2018 and the GDPR (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The terms personal data and personal information are used interchangeably.
We may collect personal information when you:
This may include, for example, your:
As well as information about:
This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email, SMS or any social messaging, via website contact forms, property portals or in other correspondence.
Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.
Our social media pages, such as Instagram and LinkedIn, are monitored by dedicated members of our staff. They pass any customer queries, questions or complaints onto the most appropriate person in our team, so that we can respond accordingly.
If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address.
Our developments use CCTV to make sure we provide a safe and secure environment for all visitors to our premises and to ensure the protection of our employees and property. We also reserve the right to record calls for training, monitoring and quality purposes.
Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. We do not sell personal data to third parties and will only use your personal information to provide you with information which we believe will be of interest to you.
In addition, we may use your information to:
Please rest assured that any personal information given to us for a specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission.
We may contact you:
We will only contact you for marketing purposes, via email, SMS or phone, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at any time.
We will deem a service request to be any of the following:
We offer regular information by emails, telephone and SMS communications concerning our properties and developments.
We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our website and other platforms.
We do not allow the information we hold about you to be used for advertising purposes or contact from third parties. However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit – we have no control over who else can contact you.
We may send you articles, guides and information in relation to household related topics that have been produced in conjunction with one of our carefully selected partners in order to provide you with inspiration and guidance.
Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g. Government bodies, law enforcement agencies and similar).
We will retain your information within Verto, except:
At your request: If you have requested that we share the information with you or have given your permission.
To fulfil our contractual/similar obligations to you: For example, in connection with any property you are in the course of purchasing or have purchased from us, or which you had previously sought to purchase from us. This could include:
When you enter into a contract with us, we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.
Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.
If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you, until you reach the age of 18 – this is simply because of the nature of the legal obligations you will enter into when purchasing a property.
This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.
We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.
It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.
You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.
A request for the deletion or correction of personal data should be addressed to the Data Protection Officer at Verto at our registered office, or by email to admin@vertohomes.com
Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.
Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.
If you wish to be deleted from or want to ensure your details are accurate with any third party owned platform, such as a property portal, you will need to contact them directly. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore advise you to review them.
Under the GDPR, you have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. We may require you to prove your identity (with two documents of approved identification) before searching our records. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. At the present time, the information will be provided to you within one month from the date the request was received (subject to reasonable extension depending on the specific nature of the request). The amount we charge and the period of time in which we are able to action your request may alter by law.
The following are examples of the type of identification that we can accept in order to process your information request:
Please note, if we have previously established your identity and it matches the information you provide, this may be sufficient for the purposes of actioning your request. If you have not previously provided us with identification, then we may require you to provide copy documentation of the examples listed above in order to process your request.
So that we avoid any delays to your request, please address any questions concerning our privacy policy, and indeed our terms and conditions and our cookies policy to the Data Protection Manager at the registered office of Verto set out above or using the email address admin@vertohomes.com
Depending upon your location, different privacy rules may apply as a matter of law. These are presently harmonised within the EU, but you should note that any personal information that we use or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.
We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the privacy policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.